Shipping and Delivery
Last updated: November 2026
Free standard shipping across Europe, tracked delivery to India, and fast dispatch on every order. We carefully prepare every order so it arrives securely.
Shipping to Europe, India and beyond
we ship throughout Europe and to India. Delivery to other destinations outside Europe is available on request. If your country is not available at checkout, contact us before ordering so we can check the shipping options.
Free shipping across Europe
enjoy free standard shipping on orders within Europe. For India and other destinations outside Europe, available services and any shipping costs will be shown at checkout or confirmed by our team before you order.
Same-day dispatch
orders placed and paid before 17:00 (CET) Monday to Friday are dispatched the same day, excluding public holidays. Orders received after 17:00, at weekends or on public holidays are dispatched the next working day. Bank transfer orders are processed once payment has been received. If an unexpected issue affects your order, we will contact you with an update.
Delivery times. Europe
delivery times depend on your destination and the shipping service. Your tracking link provides updates and an estimated delivery date once available. India: orders to India are shipped with tracking. Delivery times depend on your city, the shipping service and Indian customs clearance. Your tracking link will show updates and an estimated delivery date once available. Other destinations outside Europe: delivery times depend on the destination, available service and customs clearance. Contact us for destination-specific information before ordering. Delivery dates are estimates. Same-day dispatch means your parcel is handed to the carrier that day; it does not mean same-day delivery.
Express delivery enquiries
need your order urgently? Contact us before placing your order to check whether express delivery is available for your destination. Our team will confirm availability, estimated delivery times and any additional costs before you decide. Express delivery is only included when explicitly confirmed.
Track your order
once your order has been dispatched, you will receive a shipping confirmation with a tracking link. Tracking updates appear after the carrier scans your parcel. If your confirmation email has not arrived, check your spam folder or contact our team.
Secure and discreet packaging
we carefully pack your products to help protect them during transport. Orders are sent in discreet outer packaging.
Delivery details
please check your name, delivery address, postcode (or PIN code for India), phone number and email address before completing your order. If you notice an error, contact us as soon as possible. We will check whether it can still be corrected before dispatch. Address changes may not be possible once your parcel is with the carrier.
Missed deliveries
if you miss a delivery, follow the instructions in your tracking information. The carrier may arrange another attempt or make your parcel available for collection. Please collect your parcel within the deadline provided by the carrier.
Customs and international delivery
orders to India and other destinations outside the EU require customs clearance. Some countries and territories within Europe may also require it. Customs clearance can affect delivery times. We do not charge or collect GST, Indian tax or any import duty. The order total shown at checkout is the full amount payable to us. Where a destination's own authorities levy import duties, local taxes or clearance fees, those are charged by them, payable by the recipient, and separate from anything paid to us. Customs authorities may contact you directly for identification or documents (such as KYC details in India) before releasing your parcel. Contact us before ordering if you need information about delivery to your destination.
Help with your delivery
if your parcel is delayed, missing or damaged, contact us with your order number at team@visualory.com. We will investigate with the carrier and help you resolve the issue. For damaged parcels, please keep the packaging and send photographs of the parcel and affected products.
Contact us
questions about shipping, express options or an existing delivery? Our team is here to help at team@visualory.com. Include your order number if you have already placed an order.