Refund and Return Policy
Last updated: August 2026
Because our products are sealed research reagents, and for reasons of safety and product integrity, we generally cannot accept returns or offer refunds on items once they have been delivered, opened or used, unless the item is defective, damaged or incorrect.
Eligible for replacement or refund
you may raise a claim within 48 hours of delivery if you receive a product that is damaged or leaking in transit, the wrong item, or a sealed vial that is defective. Email team@visualory.com with your order number and clear photos of the product, batch details and the outer packaging.
Not eligible
opened or used vials (except where defective), products damaged due to improper storage or handling after delivery, and change of mind requests once an order has shipped.
Process and timelines
approved claims are resolved by replacement or refund at our discretion. Refunds are processed to the original payment method for prepaid orders within 7 to 10 business days of approval. For Cash on Delivery orders, refunds are issued to a bank account or UPI ID you provide.
Order cancellation
you may cancel an order free of charge before it is dispatched by contacting team@visualory.com. Once dispatched, an order cannot be cancelled.
This policy does not affect your rights under applicable Indian law. For any concern, contact team@visualory.com or +91 93210 85185.